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Student loan servicer
Last reviewed 2026-05-15 · Educational content only — no partner offers on this page.
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Explain it like I’m new
The company that collects your monthly student loan payments and manages your account on behalf of the lender (often the federal government).
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Technical version
A third-party entity contracted to administer student loans, including billing, payment processing, repayment plan changes, and borrower communications.
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Why people get confused
- ✕‘My servicer is my lender.’ Often not — and your servicer can change.
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What decision this affects
Why it matters
Servicers are who you call for repayment plans, forbearance, forgiveness — and where many costly mistakes originate.
- →Log in to studentaid.gov to confirm your current servicer.
- →Always get servicer commitments in writing.
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Related next concepts
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Trusted sources
Educational — no commercial relationship.
Questions people ask
- How do I switch servicers?
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